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Gigya Review 4 of 8
Gigya Review: "Highly effective."
https://www.trustradius.com/social-loginGigyaUnspecified7.412101
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December 07, 2012

Gigya Review: "Highly effective."

Score 10 out of 101
Vetted Review
Review Source

Modules Used
Social Plug-Ins, Social Analytics, Gigya share

Overall Satisfaction

  • It enables social lo-gin and social account creation. It functions very well.
  • Its been very stable with good uptime.
  • Also easy for us to implement. Gigya does maintain the platform and continually make improvements.
  • Support team has been very helpful and very responsive.They are always eager to bring new features to our attention. They just make sure that we get the most out of the product. This is much appreciated.
  • Nothing.
  • New users in last month, 44% are using Gigya patform to create account with MLG. It is used extensively.
  • 55% are using native account creation, 40% are creating accounts through social networks.
  • Having Gigya monitor Facebook and Google + APIs so we don't have to is also great. This would be hard for us to do internally.
The platform is highly effective and does exactly what it's supposed to do. We are very happy with it.

Product Usage

5 - In addition to myselfe, we have
Two engineers who worked on the platform during the initial implementation
Two pepole at corporate HQ: A business analyst, and a product owner.
1 - I am the main point of contact.
  • Social login: Enabling single sign-on. Users open an account with us. Gigya allows creation of account using Facebook, Google +, Twitter. In addition to social account creation, we use the Gigya share bar to enable social account linking. When logged in, participants can share their activity on our sites directly back to Facebook or Twitter. This helps promote content and activity and drive additional traffic.
  • We also use the Gigya analytics package which is very good. We analyze all activities via the Gigya admin panel.

Evaluation and Selection

No - No, we did not have a product offering Gigya-like functionality before we procured this product.

Implementation

We had regular calls with Gigya to help us get set up. This worked really well.

Training

  • Online training
  • Self-taught
Initial briefing with account rep. Good documentation. Any issues, we could get technical help. We had recurring calls with project manger and these were very helpful.
Product is not difficult to learn. The documentation is good enough to where extensive training is not really necessary.

Configuration

We largely used boiler plate features. we didn't need to do much customer work to make it do what we wanted out of the box.

Support

Customer support is outstanding. The support team is highly responsive and helpful They often go beyond a specific problem to demonstrate how we can use the product more effectively.

Usability

Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.

Reliability

We have 4 million user accounts , a huge number of which are using the Gigya social log-in functionality. Even with this huge volume, we have experienced no downtime.
No issues.

Integration

  • They have a huge number of social networks that we can integrate with, but we only use Google + , FB and Twitter because our users mainly use those networks.

Vendor Relationship

Very easy to deal with. Very professional, responsive, knowledgeable...a great partner.
I was not involved in negotiations with them. Our CTO made the decision and negotiated contract.