Solid platform, great APIs
January 07, 2013

Solid platform, great APIs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Modules Used

  • User Management 360
  • Social Plug-Ins
  • Social Analytics
  • Comments API

Overall Satisfaction

Pros

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.

Cons

  • Gigya's out of the box engagement tools lack some of the features of dedicated comments providers. However, it's very possible to supplement these with your own development using the Gigya API.

Product Usage

5 - Digital strategy, project management, user management, offers and promotions
  • User management
  • CRM
  • User emails
  • Digital engagement

Evaluation and Selection

We switched to using Gigya social infrastructure from an inhouse user platform on the Evening Standard
We shortlisted a number of other providers, including Janrain.

Implementation

Training

Configuration

We configured much of the code in order to achieve some of the more complicated engagement goals of the product.

Support

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Yes - Support is part of our package, which includes cloud storage. As such it's important we have full access to support for the product.

Usability

Gigya provide excellent documentation of their services, and their client support is also excellent.

Reliability

We have experienced only the very briefest downtime since working with Gigya.

Integration

  • We have integrated with the publishing platform, the newsletter platform and database analytics.
The integrations were of medium complexity, but weren't too difficult to achieve - primarily because of the level and quality of support, and the quality of the documentation.
  • Not at present.

Vendor Relationship

Gigya are always a pleasure to work with. They have offered us a great deal of support and assistance with the software, and the end result has been a platform that is well-built and solid, and delivering on key business goals.

Comments

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