GiveSmart is the answer to our online fundraising needs.
May 20, 2021

GiveSmart is the answer to our online fundraising needs.

Heidi Schwank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

GiveSmart is being used through out entire organization. We have successfully used it in our parish as well as our parochial grammar school.

Pros

  • Great tool for placing online orders.
  • Made silent auctions more fun for everyone not on site.
  • Great reporting.

Cons

  • When entering pricing/cost for instant items I could not enter a decimal so report was not totally accurate.
  • Would like to see users listed that are associated with my account not just an event.
  • Might be helpful to have a dedicated rep to establish a relationship with and be able to ask a quick question.
  • GiveSmart has helped us to stay in touch with parishioners during the time of the pandemic through various outreach events.
  • We have better ideas on how successful our events have been due to better reporting.
Page is easy to set up for any event. I have used online videos to help solve some of my questions. Customer service reps are knowledgeable and helpful when I have a question that is not already answered by online tutorials.
Support Reps seem to have all the answers to my small questions and when I request a call back, I usually hear from them within a few hours at the most.
Microsoft 365 (formerly Office 365), Adobe PhotoShop
Have not yet experienced a time that we used GiveSmart that was perceived as being inappropriate. We especially been happy with running silent auctions and instant item order forms.

Comments

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