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First 6 Months and 2 events later with Givesmart
December 15, 2022

First 6 Months and 2 events later with Givesmart

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We have three minimum large fundraising events a year and have used give smart for two. We use all of the bits and pieces for event registration, silent auction and raffle, individual fundraiser profiles, donations, text communication, etc. Like most event registration companies today, givesmart does not provide staff for event registration - but they do have recommendations for companies, one in particular I have enjoyed working with is GOAT (who is an event solutions company) as they really know the system well for event day. Another bummer we have found with givesmart is though the text ad email capabilities with patrons is amazing, their "sending templates" are limited and you cannot include images in the body of your email. These limitations force our company to use other sending platforms like mailchimp.
  • Training - they have a great training in place to get familiar with the system
  • The registration and event site are very user friendly
  • Ability to build an event site that is on brand with your event
  • Reporting - Our Data manager has to pull multiple reports to transfer intoo our CRM, versus being able to do one large report
  • You can't do "multi-raffle" discounts across multiple items - it all must be listed in one item box
  • Emailing recipients - would like more variety than offered. When saying "ticket holders" you have to send multiple depending on the ticket they hold (ex. different sponsorship levels etc)
  • Definitely has increased event day revenue in silent auction and raffle by being able to do so easily from your phone
  • Everyone loves the look of the event sites as it can be tailord to match the branding and is very obvious what it is.
  • A event we had a few months ago saw a $3k increase in SA items with more bidders in comparison to last year, and a 110% increase in our raffle participation last year as well.
As mentioned, it is very intuitive on both the set up and the user side, however what is holding it back from being a full 10 is the reporting post event and usability for my fellow team members when trying to log financials. Overall, it is much nicer to look at than other event platform sites.
The chat runs rather slow, which is a bummer most cases since it is the quickest form of communication. I have only called into support once to try and find a solution to a multi-raffle discount across multiple item numbers, in which case that isn't something they offer.
Very effectively. This is by far my favorite use of this platform - being able to customize the look and feel to match our events. Our boards love the looks as well. The only bummer - which this is just something in the programming, so it's understandable why this isn't offered, is that you don't get many options in fonts - which if you have tough brand guidelines that can make this difficult. I ended up creating separate artwork with my fonts and using a blank section in the home page layout so it would tie in more with the uploaded image.

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

Yes

Did GiveSmart live up to sales and marketing promises?

Yes

Did implementation of GiveSmart go as expected?

Yes

Would you buy GiveSmart again?

Yes

Compared to other event platforms, this one has a lot more capability and is very user friendly on the patron side - I hope they continue to develop their backend of things for reports/tracking. They are by far the best platform when it comes to texting and emailing capabilities, meaning they have the least amount of limitations - giving your guests a better experience.