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Does a couple Things Really Well
December 13, 2022

Does a couple Things Really Well

Zach Bell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

Right now, we primarily use it for our events and silent auctions. We were using it for P2P and generally year-round giving but have stepped away from those implementations.
  • Many products tied into single event/campaign
  • Ticketing and Seating management
  • Billing via long term contracts
  • Integrations
  • P2P connects to campaigns but is not event friendly (to view back to events or other fundraisers or to search others)
  • Increased types of fundraisers (especially online over COVID)
  • Helped us ticket events easily
  • Didn't serve us well when we tried to use as regular giving through out the year
We liked it for events but didn't need or want them for all the extra bells and whistles they wanted to throw in on the package. They offer a lot of different things compared to others but not every product is top-notch.
There was a learning curve but as long as you rake through each setting. Some settings were not where you'd think they should be. If you know CSS, you probably could start customizing a lot more.
Support was helpful but not always willing to think outside the box to problem solve.
Colors and banner graphics are customizable. However, a lot of fixed elements because it's not website type. Generally, an older web look.

Do you think GiveSmart delivers good value for the price?

No

Are you happy with GiveSmart's feature set?

No

Did GiveSmart live up to sales and marketing promises?

Yes

Did implementation of GiveSmart go as expected?

Yes

Would you buy GiveSmart again?

No

Seating management was great for ticketed dinners. Also running an online silent auction worked very well. We also used silent auctions on this platform but in view online (served as a hybrid model).