Overall Satisfaction with GiveSmart
We use GiveSmart for our fundraising events. It is the platform that our donors pay through for all available auctions, raffles, or donations during our events. It also makes it possible for people to bid on items or send donations without being able to attend the events.
- Text reminders to fundraiser attendees
- Pre-sign up of credit card info for easy checkout during events
- Tallying of funds received for easy auditing after events
- We have had issues getting the credit card swipers we ordered through GiveSmart to work during events
- Those who are not as tech savvy are not inclined to purchase things through their phones
- When purchasing raffle tickets, there is no easy way to tell who has purchased them online. They need a physical ticket in order to participate in the raffles, and that can get confusing.
- Collecting contact info from donors is helpful for future outreach, and requires no effort on our part since it is part of the sign up process
- The automatic texts when someone outbids your auction item help up the overall price of the items, no effort required
- Being able to see where all the donations came from after an event is helpful insight on our donor relations.
I feel that the customization is lacking. There is a strict layout to the GiveSmart platform. It has it's perks because it is already a functioning page without doing much, but it does not feel like it has our organization's imprint on it as much as I would like, and I have often had issues with uploading images from Canva in an attempt to customize further (size issues, etc.).
I do not believe we have utilized any of these services.
Do you think GiveSmart delivers good value for the price?
Not sure
Are you happy with GiveSmart's feature set?
Yes
Did GiveSmart live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GiveSmart go as expected?
Yes
Would you buy GiveSmart again?
Yes