A Great software with Great service.
Updated June 24, 2024

A Great software with Great service.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use GiveSmart Fundraise primarily as our online donation software. We have also used it for event pages for different fundraising events and were users of MobileCause before it was bought out by GiveSmart. Unfortunately, they have completely discontinued their android app, after we had already purchased credit card swipers which now no longer work. According to their tech support they have no plans to add it back. So we are stuck either not using credit card processing or buying completely new swipers (which we originally bought from them) as well as new ipads (significantly more expensive than android tablets). We have also used it for hybrid and live-stream events effectively.

Pros

  • The event pages are excellent. They offer just the right amount of flexibility while making sure the user gets a clean experience. My only qualm with them is that they are housed on the GiveSmart URL and there is no way to house them on our URL.
  • It processes payments smoothly and efficiently with no hassle for donors.
  • It has some basic reporting on campaign transactions.
  • It has some very solid P2P fundraising features.
  • Their customer service team does an excellent job of working with clients (Shoutout to our amazing Customer success manager Carissa Jay!).

Cons

  • It doesn't have a Mailchimp integration which is an unfortunate downside for us.
  • The ticketing and check-in feature is painfully slow when trying to check people into an event. This is true even with fast wifi/data.
  • It only supports iOS devices with its app. So if you want to use a credit card reader then you need to buy the lightning port credit card reader (even though that port won't be around for much longer) and use it on an apple device.
  • It has definitely increased our online fundraising effectiveness. We have seen our number of online donors grow significantly during our usage of it.
  • It also makes it really easy to get and keep recurring donors.
  • Their donation forms hit the sweet spot of customizability and ease of use.
We use Givegab every year for an event called IdahoGives. It is effective, but I would definitely not switch from GiveSmart to it.
We may start looking at switching over to Classy if GiveSmart doesn't reactivate the android app for their services
It is easy to build donation pages that look and feel great. All of them are excellent in terms of their mobile responsiveness. We've never had any technical issues with our donation forms and our donors have a great experience when they use them. The software itself is pretty intuitive for anyone familiar with this kind of software.
The customer support and success team is fantastic! Even through a merger, they have done an excellent job of continuing to care for clients to make sure we have everything we need. Our customer success manager Carissa is fantastic and has done an incredible job helping us through the complexities of our account.

Do you think GiveSmart by Momentive delivers good value for the price?

Yes

Are you happy with GiveSmart by Momentive's feature set?

Yes

Did GiveSmart by Momentive live up to sales and marketing promises?

Yes

Did implementation of GiveSmart by Momentive go as expected?

Yes

Would you buy GiveSmart by Momentive again?

Yes

Probably my favorite aspect of GiveSmart Fundraise is how easy it is to make excellent event fundraising pages that are easy to navigate. The text to give and mobile responsiveness of the event pages and forms is excellent. The analytics are there but don't expect anything more than basic campaign tracking, but it is effective. The point-of-service credit card donation app is effective and generally works smoothly. 6/24/24 Edit: Unfortunately I have to lower my rating because they completely stopped supporting all android devices with their app and have removed it from the Google Play Store, which means we can't use our credit card processors (which we bought from them).

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