Good Software, GREAT service.
March 25, 2024

Good Software, GREAT service.

Doug Belisle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use GiveSmart for online donations, fundraising campaigns, and fundraising events. We needed a software that allowed us to engage our current donor base and enable fans of our organization to crowd-fund for us. GiveSmart has diverse features that allow us to communicate with and engage with our donor base in several helpful ways. The event side helped us save money on printing tickets for our biggest fundraising event, and it was straightforward to set up raffles, silent auctions, instant sale items, and more. The platforms make tracking donations, votes, tickets, etc., easy and provide attractive web pages for crowd-funding events.

Pros

  • Customer support.
  • Ease of use.
  • Text to give.
  • Help turn one time donors to recurring donors.

Cons

  • GiveSmart Events and GiveSmart Fundraise don't fully integrate, and their processing of merchant fees is different.
  • We would love for there to be integration with Venmo to give.
  • The functionality of different crowdfunding options is a little hard to understand. For example, setup and customization for teams is different from individual funding.
  • For our organization, the ability to set up ticketed events for our crowdfunding teams/individuals on the event page was limited compared to the ability to set them up as keywords in the fundraising platform.
  • GiveSmart has helped us be more efficient in our fundraising efforts.
  • We have had more fundraising revenue.
  • GiveSmart has helped us make giving easier for our donors.
  • GiveSmart has made donor engagement easier for our staff.
They are similar. GiveSmart had more functionality, and we were already using one of their modules. GiveSmart also had a better price.
It's pretty intuitive. Plus, GiveSmart has a plethora of tutorials and articles on operating the platform to its fullest potential.
The support is excellent once you get in touch with someone. It's not as easy or as fast to get in touch with a person as I would like it to be, especially in an emergency. That being said, we never waited days; someone from support was usually in touch with us within a few hours. However, once you are in contact with a support representative, they are incredibly helpful and knowledgeable.

Do you think GiveSmart by Momentive delivers good value for the price?

Yes

Are you happy with GiveSmart by Momentive's feature set?

Yes

Did GiveSmart by Momentive live up to sales and marketing promises?

Yes

Did implementation of GiveSmart by Momentive go as expected?

Yes

Would you buy GiveSmart by Momentive again?

Yes

Having access to the unique setup with our package was super helpful. This service pairs you with a GiveSmart professional who helps walk you through the setup for your campaign. Our professionalism was a huge help to our team in troubleshooting and configuration, and it helped us think through creative ways to make our fundraisers more effective and efficient.

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