Perfect for analyzing users' behavior in real time
August 31, 2022

Perfect for analyzing users' behavior in real time

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

Understanding the root cause of events and addressing recurring issues to prevent website abandonment. We also wanted to improve our website visibility on google and increase traffic from our various campaigns

Pros

  • Sessions replay
  • Traffic segmentation
  • UX and UI recommendations

Cons

  • User journey capability is great but requires more training
  • More costumed reports
  • More traffic
  • Better visibility ion Google
  • Website looks better
Answered all of our use cases as well as provided a clear roadmap to success. We received on going support and insights eve before we even signed which helped get more stakeholders in our company onboard.

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

It really does deliver on value and answers so many use cases across our entire business unit

Glassbox Feature Ratings

10.0
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
10.0
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10
Security and Administration ()
Not Rated

Using Glassbox

20 - Almost ALL business analyst in the company find the tool really useful and use it on a daily basis. Also the marketing team uses it to optimize campaigns and increase traffic
20 - Business oriented and have some technical understanding.
  • User behavior understanding
  • More high quality traffic
  • Better website look and feel
  • The A/B testing integration is a new capability and has been super helpful in helping us optimizing the website usability
  • Testing the usability of other digital properties we own before they go live
The level of support from the Glassbox team and how much we have improved our conversion just after a few months

Using Glassbox

Easy to navigate between the reports, sessions and screens. No need for prior technical knowledge - it is very much user friendly
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Session replay
  • Reports
  • Not many - maybe the user journey map requires some training to be able to read all the data
Yes - We use Glassbox advanced mobile SDK solution in order to reach more users with different devices and operation systems and customize the experience for them no matter where they are or what device they are using

Comments

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