Love everything about this tool!
September 01, 2022

Love everything about this tool!

Emmanuel ​ Fasoranti | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

We're trying to find out how customer sessions overcome friction that is met when navigating the website and how they over the friction or abandon what they're doing. The ability to understand the root cause of different events has been a game changer for us in terms of conversion rate, product adoption and overall customer satisfaction.

Pros

  • I like the ease of access that is provided to our internal users
  • Super easy integration with our site and other tools
  • The ability to navigate to any session, review the details and make actionable notes for resolution
  • The ability to exclude sensitive information from being recorded.
  • Sessions replay
  • Integrations
  • Out-of-the-box reports
  • Alerting
  • Improving website navigation
  • 50% Decrease in time spent on error resolution
  • Increase in conversion rate
More integrations and ease of use

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

We found Glassbox to be suitable for our most crucial business KPI's like NPS, revenue increase, conversion rate optimization and more. We are able to optimize every aspect of the website just by using Glassbox or integrating it with our existing tools

Glassbox Feature Ratings

10.0
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
10.0
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10
Security and Administration ()
Not Rated

Using Glassbox

100 - Product teams, business insights, digital analyst, marketing and IT
5 - The ability to read technical reports could be beneficial but not mandatory as the tool is very user friendly and Glassbox provides constant training
  • Reducing time to error resolution
  • Improving website navigation
  • Increasing customer satisfaction and conversion rate
  • We were able to share the insights with teams that are not using the tool but can still benefits from the insights it generates
  • Deploy Glassbox on more digital properties
  • Optimize online campaigns to be more specific and customized based on users location, device type, operation systems, etc.
Very quick and easy adoption across the entire organization - feels like an upgrade

Using Glassbox

Glassbox designed the tool with one thing in mind - the user. Very intuitive and easy to customized and adjust even if you are not familiar with analytics tools
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Set up reports
  • Customized widgets
  • Export data
  • Set up journey dimension
  • None that I've tracked so far
Yes - Very well. Glassbox has different dashboards for the mobile analytics so it doesn't get mixed up with the web data

Comments

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