1. Home
  2. Digital Experience Intelligence Platforms
  3. Glassbox Reviews
  4. User Review of Glassbox
Easy to use and powerful tool
August 25, 2022

Easy to use and powerful tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

Glassbox helps us understand how users experience our website and what we need to do in order to optimize their journey and help them get to where they want to be. One of the main uses for us is customizing the website in a way that will allow different users to find what they are looking for easily without having to go through multiple unnecessary stages.
  • Users journey
  • Revenue points
  • Alerts
  • More self learning programs
  • Journey maps
  • Session replay
  • Alerts
  • Revenue points
  • Optimization of the website UI/UX in increase engagement
  • Improve flows to help users get to the conversion point faster
The product roadmap is promising as Glassbox seem to really understand what are the main use cases and KPI's that matter when dealing with digital customers. They constantly evolving and adding more capabilities to keep up with the needs of their customers

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

I would say that improving departments collaboration is one of the main reasons why every company should have Glassbox in their tool box. Instead of multiple systems and sources, you can use Glassbox as the source of all data as they gather information relevant to marketing, IT, product, business and more.

Glassbox Feature Ratings

10.0
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
10
10.0
Click analytics
10
Scroll maps
10
Conversion tracking
10
Goal tracking
10
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
10.0
Responsive Design for Web Access
10
Mobile Application
10
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10
Security and Administration ()
Not Rated

Using Glassbox

150 - Marketing and business analysts are the main users as Glassbox can tie different events to revenue and provide recommendations
10 - UX/UI understanding is important to be able to read the digital map we are presented with. The tool is very easy to learn so even our newest analysts are using it
  • Website optimization
  • Increasing conversion rate
  • Provide business insights to internal teams
  • Improve website navigation
  • Customize journeys based on different audiences
  • We would love to utilize the revenue reports more
Very easy to use and implement and the amount of data is amazing

Using Glassbox

Super easy tp learn and even easier to adjust and customize
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Journey maps
  • Session replay
Yes - Just started using it but so far we were able to generate some valuable analytics insights on engagement and friction points on our mobile app