Item: Glean
Rating: 8
Author: Verified User

Overall Satisfaction with Glean

Use Cases and Deployment Scope

Helps us to streamline where all the information lives accross all different tools/notes/internal systems

Pros and Cons

Pros

helps me find internal notes
helps us find internal product docs easy
helps keep us organized

Cons

sometimes organizes internal info in the past first vs present
too much info can get confusing
sometimes links to Slack dont work

Return on Investment

Quickly able to find answers for customers allowing me to be more proactive with them
allows me to quickly access info for all follow up emails for customers

Key Insights

Do you think Glean delivers good value for the price?

Not sure

Are you happy with Glean's feature set?

Yes

Did Glean live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Glean go as expected?

I wasn't involved with the implementation phase

Would you buy Glean again?

Yes

On a call with a customer and needed to know the payment terms that we used last year when the account was with a different rep, was able to quickly search in Glean to see if it was approved by finance last year

Comments

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Easy as 12 Glean