TrustRadius
Great product at a reasonable price point. Lacks integrations.
https://www.trustradius.com/collaborationGlipUnspecified8.425101
Hernán Silva profile photo
Updated August 13, 2019

Great product at a reasonable price point. Lacks integrations.

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Glip

Across the whole company we use a Glip competitor but Glip is being used in a project for a client, the client itself asked us to use Glip instead of the program we use for other projects.

For our clients, and ultimately for us, Glip provides a good service at a lower price tag, compared to similar products.
  • Ease of use: It is extremely easy to use Glip and its features.
  • Ease of adoption: You can start using Glip in a couple of minutes and scale its use to the whole team, no hassle.
  • Scalability: This products scales well both in users and in pricing.
  • Integrations with other products: Glip has some integrations but not all you would like. There are a dozen or more apps you can use the product with, but your team might have the need to connect the app with another popular product or service that Glip still does not have (Confluence, for example).
  • Can't create bots or custom integrations (?): As far as I know, you cannot create bots or custom integrations with other apps.
  • Performance: Looks a bit slow to start for the first time, the app will load slower than other apps. Not sure if this is because I work on a large team or anything else, but the feeling that Glip loads slower than anything else makes me think that the app's performance has some room for improvement.
  • Less money to be paid for the same service.
Between Slack, HipChat and GLip, Slack comes with both the higher degree of customization and integrations and the higher price tag. HipChat comes last with the smallest set of features. Glip is right in the middle with a decent amount of features at a lower price.

I like Slack the most for its features, but for a team needing just the basics, Glip is a great option.
Glip is great for teams needing real-time communications, no matter if chat or voice, at a reasonable price. [It] Might not be suitable for teams needing lots of integrations or custom hooks and actions.

Using Glip

Users and Roles

100 - Communications between engineers and engineering teams.

Support Headcount Required

Mid-level engineers but we have no one in-house supporting glip

Business Processes Supported

  • Discussing technical information
  • Sharing information across the organization

Innovative Uses

  • Sharing memes (?)

Likelihood to Renew

9
Very likely we will renew unless the closest competitor lowers its price tiers.

Evaluating Glip and Competitors

Products Replaced

Yes - Slack

Key Differentiators

  • Price
We just needed basic communications at a good price for a medium-large team. Slack offers the former but not the latter. We replaced it with Glip for its lower price.

Evaluation Lessons Learned

Would not change a thing, the comparison was just a matter of features offered vs. features needed over price.

Using Glip

Usability

8
Mobile UI is not as pleasant as others, it looks washed out and that makes it seem like it lacks some features.

Usability Pros and Cons

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn

Easy Tasks

  • Direct messages
  • Group chats
  • Team chats

Difficult Tasks

  • Notifications are not shown sometimes

Mobile Interface Availability and Impressions

Yes - Good enough, it has the basics and works well enough, but I prefer the web version of it.

Integrating Glip

Ease of Integration

10
Was easy enough to integrate with one of the services we needed. Haven't tried any other service.

Systems Integrated With

  • Google Drive
Not much of a problem integrating Glip with Google Drive, just a couple of clicks and it was done. We have not needed any other integration so far.

Future Integration Plans

  • Confluence
They don't offer an official integration or a custom integration procedure.

Types of Integration

  • Single Signon

Integration Lessons Learned

To users: Use what you got and use as much as you can from integrations. If you need complex actions such as hooks, bots adn the like, look elsewhere.
To Glip: add a way to include custom integrations or an easier to find guide on the matter.