Excellent Customer Service and Value Buy
April 22, 2022

Excellent Customer Service and Value Buy

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Go1

Learning Management System to host our own training and track compliance training.

Pros

  • Customer Service - Their support desk was always very helpful, friendly, and quick to respond.
  • Listens to their customers. They made many improvements over the years to their system based on our organization as well as others' feedback.

Cons

  • Reporting systems had some issues, but I find that is true of all the learning management systems I have used including my current one.
  • Had to use emails as a user login that was permanent to their user file. Emails change for people and could only be linked and required acceptance by accessing a previous email.
  • Passwords could only be reset by GO1 or Forgot Password email not system admins on my team.
  • Ease of access and navigation by user
  • Content creation process/tools
  • Flexibility to create groups and content access based on groups
  • Allowed us to reach over 2000 employees remotely and overcome access to training barriers.
  • Provided easy tracking for compliance to easily document training for regulatory compliance as well as organizational certifications.
  • Changed the way the organization approached training and prepared us to take on the challenges with COVID well before we knew we would need it.
GO1 surpasses Brainshark in its reporting capabilities, accessibility, and professional development of training resources. BizLibrary has a cleaner user interface making it more accessible to my audience, the process of creating training courses in BizLibrary is comparable to GO1. I like how GO1 builds a course better, but I like how BizLibrary looks when it is published. There are pros and cons to both equally. BizLibrary offers better reporting but has its issues just as GO1 did for us.

Do you think Go1 delivers good value for the price?

Yes

Are you happy with Go1's feature set?

Yes

Did Go1 live up to sales and marketing promises?

Yes

Did implementation of Go1 go as expected?

No

Would you buy Go1 again?

Yes

I had started looking at the content as this is what they are most known for. I find that is their strength. GO1 customer service was my favorite part of being their customer. I really felt like if I was struggling with their LMS not doing exactly what I wanted they moved mountains to help me come up with solutions.

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