Great Benefits Administration Tool
July 30, 2024

Great Benefits Administration Tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoCo

We use GoCo primarily for benefits administration. We also use the payroll sync feature to have any benefit deduction changes updated in our payroll system. GoCo has made it easy and seamless for employees to have access to a self-service benefits administration tool. We have also benefitted from using the workflows feature within the tool to ensure we are not missing any steps when onboarding or offboarding an employee.

Pros

  • Fast responses from customer service
  • Automated workflows
  • Payroll sync

Cons

  • allow users to operate the tool as only a benefits admin tool (do not require employees to fill out tax info when onboarding, since we do not use goco for payroll)
  • Payroll function needs to be improved in order to compete with industry giants such as paychex and adp.
  • positive - Goco has saved us time on labor cost reporting
Payroll function prevents a score of 10/10
we chose goco over paychex for benefits administration because it is broker agnostic. Paychex requires you to use their broker.

Do you think GoCo delivers good value for the price?

Yes

Are you happy with GoCo's feature set?

Yes

Did GoCo live up to sales and marketing promises?

Yes

Did implementation of GoCo go as expected?

Yes

Would you buy GoCo again?

Yes

I can only speak to GoCo's benefits administration tools. We chose not to go with GoCo for payroll as it is not as seamless of a process as other payroll providers. You have to go to an external site to process the payroll and it cannot be completed within the same GoCo platform. The payroll turnaround time is also much slower than other companies like Paychex and ADP who can offer same-day direct deposit and real-time payments.

GoCo Feature Ratings

9.0
Employee demographic data
8
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.5
Pay calculation
Not Rated
Support for external payroll vendors
7
Benefit plan administration
10
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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