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GoCo

GoCo

Overview

What is GoCo?

GoCo is an HR platform designed for small and mid-sized businesses to simplify HR tasks and enhance productivity. GoCo empowers HR teams to streamline workflows and focus on building happier, more efficient teams.

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Pricing

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What is GoCo?

GoCo is an HR platform designed for small and mid-sized businesses to simplify HR tasks and enhance productivity. GoCo empowers HR teams to streamline workflows and focus on building happier, more efficient teams.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goco.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

What is BambooHR?

BambooHR is an on-line human resources solution that provides onboarding, payroll, and benefits management. It also offers automated time-off management and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

5.9
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

6.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.7
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7
Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

5.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.7
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

3.8
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

5
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

4.5
Avg 7.8
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Product Details

What is GoCo?

GoCo is an HR, benefits and payroll built to automate existing manual process, eliminating the paperwork and spreadsheets, and replacing them with digital experiences. Users can manage records, performance, time off, onboarding, and benefits. GoCo is a secure, compliant hub for sending, digitally signing, and organizing sensitive HR documents and data.

GoCo is built to support existing processes, policies, and providers, so there is no need to change processes just to adopt a modern HR system. For those who already have benefits, GoCo can add them and let the user's team enroll online. GoCo can also sync to existing payroll solutions.

Every GoCo customer gets a dedicated Customer Success Manager whose only job is to help make the user's team successful.

GoCo Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

GoCo is an HR platform designed for small and mid-sized businesses to simplify HR tasks and enhance productivity. GoCo empowers HR teams to streamline workflows and focus on building happier, more efficient teams.

BambooHR, Rippling, and TriNet HR Platform are common alternatives for GoCo.

Reviewers rate Job profiles and administration and Update personal information and View company policy documentation highest, with a score of 8.2.

The most common users of GoCo are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(22)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that GoCo's software provides a comprehensive solution for HR management, allowing them to streamline and centralize multiple tasks in one place. The platform enables users to easily manage PTO and Non PTOs, store important employment documents, and payroll information. By combining payroll and timesheets, the app eliminates the need for dual entry, saving time and effort. The automatic syncing of employee information from GoCo to insurance carriers and payroll has been particularly helpful during open enrollment, reducing paperwork and saving time. Additionally, the digitization and automation provided by the solution have been beneficial for HR administration, freeing up resources for more value-added work. Overall, users appreciate the convenience and efficiency of GoCo's platform, which simplifies HR processes, improves compliance management, and enhances communication between employers and employees. Some users have experienced a decline in customer service quality, but overall, GoCo is viewed as an effective tool for managing HR needs and optimizing organizational processes.

Intuitive and Easy to Use: Users have consistently praised GoCo for its intuitive and easy-to-use interface. Many reviewers mentioned that the implementation of the system was straightforward, allowing restaurant managers to quickly understand and utilize it effectively. Additionally, employees were able to navigate the system with ease, making administrative processes more efficient.

Excellent Customer Support: The customer support provided by GoCo has received high praise from users. Some reviewers specifically mentioned a customer support person named Smith as being extremely helpful. The quick response and attentiveness of the GoCo team, including account managers, was appreciated by users during both the exploration phase and ongoing use of the platform.

Streamlined HR Operations: Users found that GoCo greatly facilitated various HR operations. Many reviewers highlighted how it made onboarding new employees seamless and centralized HR information in one place. This made it easier for HR departments to keep payroll information up to date and track employee time off. Additionally, users commended GoCo for its ability to streamline multiple HR processes such as hiring, onboarding, payroll, and benefits into one platform.

Improving Visibility of Completed Tasks: Some users have suggested improving the visibility of completed tasks by displaying them in a list format. This would involve placing new tasks at the top and moving completed items below, which would make it easier for users to track their progress.

Correcting Expiration Dates on Documents: Many users wish for the ability to correct expiration dates on documents without having to go through the hassle of downloading and re-uploading them. This feature would save time and effort when making simple edits.

Emails About Completed Selections: Some users mention receiving emails about completed selections that they hadn't made themselves. This can be confusing and may lead to unnecessary notifications cluttering their inbox. Implementing a system that only sends email alerts for actions taken by the user could help improve this issue.

Based on user reviews, GoCo receives the following recommendations:

  1. Integrate with proprietary software and vendors upfront: Users highly recommend integrating GoCo with their existing software and vendor systems right from the start. This allows for a seamless flow of data and streamlines various HR processes.

  2. Build a strong mobile product offering: Many reviewers suggest that GoCo should focus on developing a robust mobile product. This would enable employees to access and manage HR-related tasks conveniently from their smartphones, improving overall accessibility and user experience.

  3. Partner with a knowledgeable broker for setup and management: Several users advise small businesses to partner with a knowledgeable broker while setting up and managing GoCo portals. This helps ensure efficient implementation and utilization of the platform's features, maximizing its benefits for HR management.

Overall, users highly recommend GoCo for its ease of use, convenience for employees, time-saving capabilities, and ability to automate HR processes effectively. They also praise its simple interface, dedication to improving the employer/employee experience, and emphasize giving GoCo a try as employees are likely to love it.

Reviews

(1-10 of 10)
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GoCo - a comprehensive platform for all of your HR/Payroll needs!

Rating: 10 out of 10
August 23, 2024
Verified User
Vetted Review
Verified User
GoCo
4 years of experience
We use GoCo for all of our new hire onboarding tasks, our yearly health/dental benefits enrollment, our hourly time tracking, and our vacation/sick time accrual and usage, as well as our payroll/tax processing. It is a one-stop tool for completing all of these needs with ease and efficiency.
  • Ease in time tracking entry
  • Understandable Vacation and Sick time usage and balance
  • Detailed paystub information
  • Quick and accurate payroll/tax processing
GoCo is a complete package that meets our needs for hiring onboarding and payroll processing. The platform is well suited for both hourly and salaried employees and allows for many options based on work schedules and PTO accrual. It is an intuitive platform and has increased our efficiency with payroll processing and benefits selection.

Recommend 100%

Rating: 10 out of 10
August 05, 2024
Verified User
Vetted Review
Verified User
GoCo
6 years of experience
I am the controller for a non-profit who uses GoCo. I love how quickly we can onboard and offboard employees and delegate the workflows related to those processes within GoCo. New employees fill out everything in one spot, and then I go there when updating our payroll - I love having one spot for all the information and forms.
  • Workflow delegation
  • org chart
I've recommended GoCo to several accounting colleagues who are looking for HR management solutions for their business or their clients. It's the only tool I've found that is as comprehensive.

Great Benefits Administration Tool

Rating: 7 out of 10
July 30, 2024
Verified User
Vetted Review
Verified User
GoCo
2 years of experience
We use GoCo primarily for benefits administration. We also use the payroll sync feature to have any benefit deduction changes updated in our payroll system. GoCo has made it easy and seamless for employees to have access to a self-service benefits administration tool. We have also benefitted from using the workflows feature within the tool to ensure we are not missing any steps when onboarding or offboarding an employee.
  • Fast responses from customer service
  • Automated workflows
  • Payroll sync
I can only speak to GoCo's benefits administration tools. We chose not to go with GoCo for payroll as it is not as seamless of a process as other payroll providers. You have to go to an external site to process the payroll and it cannot be completed within the same GoCo platform. The payroll turnaround time is also much slower than other companies like Paychex and ADP who can offer same-day direct deposit and real-time payments.

HR tasks streamlined

Rating: 7 out of 10
July 30, 2024
ms
Vetted Review
Verified User
GoCo
2 years of experience
We use GoCo for time keeping, time off request and onboarding I-9 processing. We have been able to centralize some of our HR processes.
  • Timekeeping
  • Time off request
  • Onboarding employees
Timekeeping, time off request and I-9 processing the system does well however it doesn’t do all the HR functions such as payroll processing

Review

Rating: 9 out of 10
July 30, 2024
AH
Vetted Review
Verified User
GoCo
1 year of experience
We use GoCo as out main HR platform. I am in it daily for most HR functions. It addresses onboarding, document retention, time keeping, employee accomplishments and areas for improvement. Love magic docs.
  • Magic Docs
  • Onboarding
  • Easy to use
I have recommended GoCo and know of at least one company that chose it as their solution. I think for any small-medium size company it would be helpful.

Good product for small businesses

Rating: 7 out of 10
July 30, 2024
Verified User
Vetted Review
Verified User
GoCo
3 years of experience
We use GoCo as our HRIS and electronic employee record. We started using GoCo when we went fully remote as a company and needed a secure way to save employee data, onboard employees, complete benefits enrollment, and get electronic signatures.
  • Benefits enrollment! We've received compliments on how easy it is to enroll each year in benefits.
  • New hire onboarding. All information is sent to new hires and they can seamlessly enter their information and read and sign all documents and agreements.
  • For the most part, the reports are easy to configure and use.
It's great for a small company who needs an easy way to save employee data. It's harder to use if you have complex needs or compliance. I often find I know more about HR-related things than our customer support representative, and they're unable to share how GoCo will comply with legal changes.

Easy to use

Rating: 8 out of 10
July 26, 2024
Verified User
Vetted Review
Verified User
GoCo
4 years of experience
Prior to GoCo everything was paper. We have several locations across 5 states that this now allows us to streamline some processes in our 12 different locations especially since I am a department of one. This has made things much better. I am looking for additional ways that GoCo can assist.
  • Time keeping
  • Documents
  • Workflows
Setup went well. I liked the support model at the time of implementation. It has changed over time and although it is not the same model and I much prefer the original model, they have tried to adjust. I still would prefer the direct contact with account rep vs contacting support.

Great Platform for what we need!

Rating: 10 out of 10
July 22, 2024
JS
Vetted Review
Verified User
GoCo
1 year of experience
We moved from a completely manual HR/Payroll process to 80% online HR/Payroll process! GoCo has helped us streamline our processes and has made it easier for staff to keep track of their time and to request time off.
  • Support staff is ready to respond with any questions I have.
  • Communication about new offerings and ways to make things easier is great.
  • Site is very user friendly and easy to find what I'm/staff is looking for.
For a small organization with a limited budget, GoCo is the perfect platform to get started with. For time tracking, time off requests, and as an HRIS, GoCo is perfect.

GoCo is pretty good, I’d go for it!

Rating: 8 out of 10
October 20, 2021
GoCo is our Ben admin system and links into execupay for payroll. It’s a good system overall but their customer service has lately gone down hill. We tried to apply for the Employee retention tax credit through them and they didn’t actually file it despite us filling out the paperwork several times.
  • User interface
  • Implementation
  • Ease of use
This is a great product for a small company. For a large group, it’s probably less well suited. Overall small business will like the ease of use and convenience of the product. A large business would need better reporting functionality and probably a better payroll system. Execupay is a little clunky.

GoCo is a fantastic HR platform

Rating: 8 out of 10
November 20, 2019
MR
Vetted Review
Verified User
GoCo
3 years of experience
We utilize GoCo to manage our HR needs. It has an amazing onboarding process that allows us to effectively serve new employees and manage existing staffing.
  • Onboarding new employees
  • Managing staff PTO
  • Managing signing critical documents and policies
We have really enjoyed using GoCo for our HR needs. It has suited us well after we switched from Zenefits. Initially we did not have good support with the rep from One Digital who served as our GoCo broker partner. However, we have a new rep who has been very responsive and helpful when employees have had benefit questions or issues with coverage.
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