Overall Satisfaction with Google Cloud Contact Center AI
My overall experience was good. The AI contact center worked pretty well, honestly better than I had expected. The native language processing is really good for multiple dialects and languages. The speech-to-text and text-to-speech modules are on point and the best part is Dialogflow. It allows the software/program to be used fairly easily.
- Auto speech learning
- Text to speech
- Ease of use
- Maybe more languages could be added.
- Outside party companies could be easier to use.
- More examples of different language phrases.
- Lower minutes used to translate
- Easy to use
- Could be better
I haven't used a different service, this is my first time using anything like this.
Do you think Google Cloud Contact Center AI delivers good value for the price?
Not sure
Are you happy with Google Cloud Contact Center AI's feature set?
Yes
Did Google Cloud Contact Center AI live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Google Cloud Contact Center AI go as expected?
I wasn't involved with the implementation phase
Would you buy Google Cloud Contact Center AI again?
Yes