Google Play Fails to Cancel and Trace Down My memebrship Payment

I am not able to cancel Prime Membership from Google Play. While Amazon transaction history shows that Google Play has charged me Prime membership since Sept 2023 which I did not authorize. I try to cancel it from Amazon App but it showed that I have no subscription with Google Play even though the transaction history shows the charges. My credit card statement also supported that Google Play has been charging me the fees during the same period. Amazon did not do anything to help but keep saying that I should contact Google Play. For over 1 week, they kept saying that I did not provide the correct account info so they are not able to resolve the issues. My account info matches what is on Amazon. So Google Play Help center told me that they will not provide further help unless I provide them with correct account info and ask for my cooperation(?). I don't think the problem reside in me and Google is not able to trace the payment. The fact is I am still being charged for the membership and I cannot stop the subscription. Google, you have been charging customer every month but you cannot trace down the money you are taking from the customer? I ended up contacting my credit card company and suspended all future payments. To do this I need to cancel the credit card and reissue a new one. I will stay away from Amazon and Google Play, both are pointing fingers at each other.