Still the Best
November 14, 2020
Still the Best
Score 9 out of 10
Overall Satisfaction with Google Workspace (formerly G Suite)
We use Google Workspace across the entire company for all employees. It houses our most used tools, including email, video calls, calendars, document storage, file sharing, and so much more. It makes it easy to onboard and offboard employees since most essential services are linked to a single login in one way or another.
- Google Workspace is incredibly useful for user management. Automatically assigning licenses or restrictions by organization is particularly great.
- Google Workspace is reliable. We haven't had a major outage in all the time we've used it.
- Support is actually pretty good. Calling my ISP or domain registrar is always a pain, as I usually find I know more than them about their own products. Google Support is generally competent with helping people with Google Workspace.
- Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.
- Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.
- While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.
- Workspace makes it easy to manage employees, meaning a lot less time spent onboarding.
- Workspace gives us all the tools of personal Gmail accounts with a powerful admin console.
- Having everything in one place makes so much of our work much more efficient.
- Microsoft 365 (formerly Office 365)
I like Workspace much more than 365 since it's way easier to set up and manage. Personally, I also prefer Google's suite of office software (Docs, Sheets, Slides) over Microsoft's, since it's so easy to use and collaborate on, and you can easily work with outside organizations that don't have to have paid software.
On the user end, it's great, probably some of the most user friendly products out there. On the admin side, it can get a little more arcane, but it's still better than a lot of other services. At worst I wrangle some CSVs to perform mass changes, but it's a far cry from the days of Powershell scripts or purely manual entry.
Workspace has actually great support. Solutions come quickly, and the Google support agents are generally knowledgeable about their products, unlike some competing products I've worked with. The only bad apples seem to be sales/onboarding agents, who at times have been comically inept, making strange requests for documentation like scans of the phone book when first setting up Workspace.
Do you think Google Workspace delivers good value for the price?
Are you happy with Google Workspace's feature set?
Did Google Workspace live up to sales and marketing promises?
Did implementation of Google Workspace go as expected?
Would you buy Google Workspace again?
If you're eligible for Education or Nonprofit, absolutely give it a try. It's free, and it provides so many essential services. For businesses, I haven't found anything that has all the features of Workspace for the price. If you have a personal Gmail account and want the same for your business with management tools, then Google Workspace is absolutely the way to go.