Still the Best
November 14, 2020
Still the Best

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Google Workspace (formerly G Suite)
We use Google Workspace across the entire company for all employees. It houses our most used tools, including email, video calls, calendars, document storage, file sharing, and so much more. It makes it easy to onboard and offboard employees since most essential services are linked to a single login in one way or another.
Pros
- Google Workspace is incredibly useful for user management. Automatically assigning licenses or restrictions by organization is particularly great.
- Google Workspace is reliable. We haven't had a major outage in all the time we've used it.
- Support is actually pretty good. Calling my ISP or domain registrar is always a pain, as I usually find I know more than them about their own products. Google Support is generally competent with helping people with Google Workspace.
Cons
- Google needs to work on a more consistent onboarding process for organizations that haven't used Workspace before. A bad agent can delay the process by weeks.
- Google needs to work on consistent naming and branding for things. Workspace/G Suite/Apps, Hangouts/Chat/Talk/Meet/Voice and various permutations have made the past 5 years of Google products a chore to keep straight.
- While the constant updates and feature updates are nice, they can mean an interface that changes regularly, and occasionally good features that are lost.
- Workspace makes it easy to manage employees, meaning a lot less time spent onboarding.
- Workspace gives us all the tools of personal Gmail accounts with a powerful admin console.
- Having everything in one place makes so much of our work much more efficient.
- Microsoft 365 (formerly Office 365)
I like Workspace much more than 365 since it's way easier to set up and manage. Personally, I also prefer Google's suite of office software (Docs, Sheets, Slides) over Microsoft's, since it's so easy to use and collaborate on, and you can easily work with outside organizations that don't have to have paid software.
Do you think Google Workspace delivers good value for the price?
Yes
Are you happy with Google Workspace's feature set?
Yes
Did Google Workspace live up to sales and marketing promises?
Yes
Did implementation of Google Workspace go as expected?
Yes
Would you buy Google Workspace again?
Yes
Comments
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