Highly Recommend Go Spot Check!
Erika Maddamma | TrustRadius Reviewer
October 11, 2018

Highly Recommend Go Spot Check!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoSpotCheck

GoSpotCheck was used to manage a field sales team to manage their retail store visits. It allowed visibility to how our products and our competition's products were merchandised, what promotions were occurring, anything special the team wanted to note. It also allowed us to collect data on what the store staff was saying about our products and the competition and what consumers were purchasing. From a management perspective, since GoSpotCheck is GPS based, it ensured my team was accountable to be where they said they would be that day - very helpful when managing a team remotely across the country. It was utilized by the sales team, but the findings were reported out monthly to sales, product and marketing teams.
  • Ease of designing and creating survey questions for field team to answer. It was so easy to edit, add or remove questions so that I could alter what I wanted to see in real time.
  • Ease of completing survey on mobile device. While it was important for the data to be collected, it needed to be done efficiently. The app was easy to use, navigate and made filling out the surveys quick.
  • Customer Service- whenever we had a question or an issue, customer service was there to solve the problem quickly and effectively. Typically an email was the best way to get a quick answer. Their service and sales teams would also help us build missions to ensure we are capturing the data we want to capture and were able to export it and read it the way we wanted.
  • Ease of the back end system, not just building missions as previously stated, but also reading and exporting the data and photos collected.
  • GSC seemed to have a lot of updates on the app. I highly recommend allowing GSC to automatically update when new versions are available to save frustration of functions not working when in the field.
  • The ROI was difficult to measure in dollars or units, but the data and intel we were able to collect and provide to our buying teams and use internally was invaluable. We no longer have the team collecting data in the field and it's a huge miss.
  • Alerted marketing team of competitor's promotions, merchandising and POP
  • Alerted product team of new products coming to market, feedback on new products in market, and consumer feedback on our products
  • Visibility to inventory standings and areas that needed improvement
  • A way to track in store planogram changes and total SKU count by brand - used to leverage our products in line review meetings
  • Ability to capture endless photos of merchandising and new products to have a visual at meetings
Prior to using GSC, we used an Excel document that was very manual to fill out and time consuming for the team. It also did not provide the accountability portion of what GSC allows.

I have experience with Survey Monkey, which is great as a survey, but not for 1 person collecting many, many pieces of data over time.

I looked into other free programs, but none had the capabilities GSC did.
  • Employee Surveys
  • Customer Surveys
I would highly recommend anyone who is managing a field team to use this application to collect data and keep your team member accountable. Using this for brand ambassadors or similar roles to track time in store, items sold, merchandising displays, any photos required, etc is perfect. Aside from retail store visits and other field visits, I'm not certain I see the use for this program for an office based staff.