In my opinion, Think Twice

Downloading the agent from the website points the user to click on an executable at the bottom of the support page, no matter the browser. In my experience, however, literally all browsers now direct downloads to the upper right hand corner of the browser, and end users are often confused about how to launch the program after it downloads. This is not a new feature that the browsers have recently changed, it's been over a year, and their site is still not updated.

I think having to manually turn on copy and paste is ridiculous. In my opinion, there should be a feature to turn it off, instead, because people are far more likely to copy something locally and want to paste it on the remote machine's interface, rather than NOT want to paste, especially since copying something on the remote machine still sends it to the personal clipboard of the host of the session. In my opinion, nothing is being protected here, so I think it's an incredibly unproductive feature.

In my opinion, file sharing is utter garbage through GoToAssist. You can't send more than one item at a time, and zipped folders have such a restricted limit that I think it's not even worth trying to send anything other than a basic word document.

In my experience, when switching from remotely controlling someone's machine to the chat window, you have to click into the chat box 4-5 times before it will let you type, first to break the remote control, then to engage the outer shell program, then again to enter the chat feature, and lastly to get the cursor to show up in the box. If you're not on the phone with your remote partner, I think communicating with this chat window is an incredibly poor second option. In my experience, installing different versions of the client won't fix this- it appears to be a 'feature', because no one actually wants to type in a chat windows when they click in it.