My GoTo solution to Resolve device issues remotely!
May 02, 2023

My GoTo solution to Resolve device issues remotely!

Walter Bax | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

I use GoTo Resolve to help my clients resolve their device and network issues remotely, with the remote support/remote control functionality. It is very user friendly and easy to use, and handles working over bad internet connections better then some other options that are available, and i have tried.

Pros

  • remote support
  • remote control
  • managing multiple connections in the desktop console app

Cons

  • mobile support included in more plans
  • a mobile app for supporting
  • the basic plan was within my budget
  • the basic plan didnt include mobile support
The usability of Goto Resolve is pretty great! i enjoy using the desktop console app and it has been working well in all different working conditions! Really a great product. I do wish I had mobile support in my package.
Goto Resolve has helped me support devices remotely and that has saved time and headaches many times!
GoTo Resolve has handled bad internet / network conditions better then other similar products I have tried in the space.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Notepad++, mRemoteNG, Brave
GoTo Resolve is great at remote supporting and remote controlling devices, this is my primary use and it works great! even handles bad internet connections well, when i am traveling or the customer does not have great internet connectivity. When i need to remote in to help a user connect to a file share, or install an application, or fix an weird issue they are having it comes in handy!

GoTo Resolve Feature Ratings

Monitoring Tasks ()
Not Rated
Management Tasks ()
Not Rated
Application Performance Management ()
Not Rated
10.0
Attended device access
10
Unattended device access
Not Rated
Mobile device access
Not Rated
Virtual device access
Not Rated
Multiple-display support
Not Rated
Multiple concurrent sessions
10

Comments

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