An easy to use RMM solution
September 08, 2023

An easy to use RMM solution

Sam Kauffmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We us Resolve for Help Desk, end user support, inventory, and end point protection. This product allowed us to combine several other products into one solution. We are also involved in the beta program to test new features.

Pros

  • Remote support
  • Help desk ticketing
  • End point protection

Cons

  • More inventory features
  • Better Windows patching
  • End point protection for servers
  • Tool consolidation cost savings
  • Less time to support with one interface.
  • Mobile support when away from the office.
The layout is easy to use and understand. I look forward to the upcoming dashboards.
Easier to support all of users from a single point. Quicker response times to fix issues.
Very similar products but at a cheaper price point.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

Action1
Resolve has been a great product but does have some limitations. We are always testing the new features so we can best utilize the software.

LogMeIn Resolve Feature Ratings

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