Great app, very easy and convenient to use for customers over 55+
Updated June 15, 2023

Great app, very easy and convenient to use for customers over 55+

Shelby Pettig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We use GoTo Resolve for customer issues that we believe we can resolve by remoting into their device without dispatching a technician to their home. Our aim is to decrease dispatch of our tech's to customer issues that can be resolved on first call, vs the customer having to wait for a tech to get to their home.

Pros

  • Remote In
  • Simplicity

Cons

  • Requirement for app download on mobile remote support
  • Decreasing tech dispatch
  • Saving Money
  • Customer satisfaction
  • Increased Resolution Rate
It's very easy to use.
It's helped us decrease dispatch and increase customer resolution rate timing.

Do you think LogMeIn Resolve delivers good value for the price?

Yes

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

Yes

GoTo Resolve serves it's purpose with our company, as far as being able to remote into a customer's device and have them share their camera on their device and show us equipment we may request to see. However, I do not like that in order to remote into a mobile device it requires the downloading of the app. Most customers are very hesitant to download something on their phone, let alone the elderly population even knowing how to do that.

LogMeIn Resolve Feature Ratings

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