GoToResolve can be a good product for other but not really suitable for us.
May 24, 2024

GoToResolve can be a good product for other but not really suitable for us.

Mike Goularte | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

We primarily use GoTo for remote purposes to allow for fast response times in aiding our end users. The device inventory is fairly nice and adaptable to what you need for the most part.

Pros

  • When the remote software works than it is fairly seamless.
  • Inventory of devices is a nice feature.

Cons

  • The remote assistance part of the tool often glitches out and shows a computer offline one minute and then online the next with someone at the computer. All on a computer where there is no one there.
  • In my opinion, the helpdesk isn't useful for us. Opening a ticket via Teams seems nice, but I can see many users unable to understand how.
  • Instead of proper features or bug fixes being implemented, adding AI was not the way to go this early in the product's life.
  • I feel having to pair it with another application isn't cost effective.
  • Importing the various file types for the Helpdesk would be nice.
  • The Patch management is decent.
When opened, the program is fairly intuitive. Navigating between all the functions is easy, with a single click on the left side for each part.
The impact for us is minimal we already use another remote assistance product and have an asset list for our inventory. The main feature other than those two that are used is the Patch Management which is alright.
GoTo makes two of the three products we have/are using. LogMeIn and GoToAssist Expert are fairly good. LogMeIn's pricing structure is increasing, which made us move to GoToAssist Expert. TeamViewer was used years ago, and I barely remember it, but at the time, it wasn't as intuitive as GoToAssist Expert. Out of them compared to GoToResolve, I would still recommend Expert over Resolve unless all features are utilized.

Do you think LogMeIn Resolve delivers good value for the price?

Not sure

Are you happy with LogMeIn Resolve's feature set?

No

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

Yes

Would you buy LogMeIn Resolve again?

No

When it works, it works; when it doesn't, it becomes almost unusable. Currently, we have to pair it with GoToAssist Expert to ensure we can utilize the main function, which is the remote assistance part.

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