#1 most frequent
United States of America
100.0%3 installations of 3
What is LogMeIn Pro by GoTo?
Categories & Use Cases
Product Demos
Top Performing Features
Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Category average: 7.6
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 8.3
Areas for Improvement
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 8.1
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 8.1
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 7.8
Who Buys & Uses LogMeIn Pro by GoTo
LogMeIn Pro by GoTo is Awesome
Use Cases and Deployment Scope
When I work from home I am able to sign into LogMeIn Pro by GoTo as if I was in my actual office using my personal computer.
Pros
- Instant access to my desktop
- Loads my files needed instantly
- Stays online until I am ready to sign out
- Very reliable
Return on Investment
- Saves time not needing to drive to office
- System seems to be always available when needed
- When you have a question, you can always connect with someone.
Usability
LogMeIn Pro by GoTo - Rock Solid
Use Cases and Deployment Scope
At our small IT firm, LogMeIn Pro by GoTo is a lifesaver for remote support. With our varied clients, we need a reliable tool to access machines, fix issues, and handle maintenance without being on-site – and LogMeIn Pro by GoTo gets the job done pretty much without fail. We use it daily to troubleshoot, install software, and manage servers. It saves us a ton of time by letting us fix problems remotely instead of driving to client sites. Our clients like the quick response, and we love the efficiency. We handle everything from routine checkups to urgent fixes, across Windows and macOS. The file transfer feature and the ability to manage multiple clients from the dashboard makes life easier.
Pros
- LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
- You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
- I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
Cons
- LogMeIn Pro by GoTo is expensive compared to many other remote access tools. Pricing scales per device, which adds up quickly if you manage multiple client machines, which we do.
- LogMeIn Pro by GoTo doesn't have real time alerts. For example, if a server goes down.
Return on Investment
- Increased Productivity & Efficiency
- Overall Cost Savings - while pricey it does save us time and money
- Improved Customer Service & Support
Usability
Alternatives Considered
TeamViewer
Other Software Used
TeamViewer, GFI Systems, OnPay
Best Remote Access Software
Use Cases and Deployment Scope
LogMeIn Pro by GoTo is used in our organization to let employees remotely connect to Virtual and Physical machines. Our team consists of developers and technical support, both groups of employees are located at different locations and need to connect to company servers and machines remotely. LogMeIn Pro by GoTo helps us to address this problem of remote connectivity.
Pros
- Remote Connectivity to Both Development and Support Teams
- Centralized Dashboard and Easy to Use User Interface
- Security Features such as 2FA
- Good connectivity to Remote Machines
Cons
- LogMeIn Pro by GoTo Has Occasional Downtime
- File Management Capabilities are Limited
- Password Management and Peridoical Password Reset
Return on Investment
- Faster On-boarding of New Employees for Remote Connectivity
- Minimal Administration Overhead
- Cost Savings
Usability
Alternatives Considered
GoTo Connect and GoTo Meeting
Other Software Used
Azure App Service, Veeam Agent for Microsoft Windows, Acronis Cyber Protect Cloud, Microsoft 365, Veeam Data Cloud for Microsoft 365
Good overall remote desktop and administration software
Use Cases and Deployment Scope
We use LogMeIn Pro by GoTo to remotely access end users' desktop and laptop computers to assist with troubleshooting problems and updating patches and updates as well as deploying new software.
LogMeIn Pro by GoTo also helps us work one one-on-one with users when they have issues that require us to see and share screens as well as enter in passwords remotely that can not be shared.
LogMeIn Pro by GoTo also helps us work one one-on-one with users when they have issues that require us to see and share screens as well as enter in passwords remotely that can not be shared.
Pros
- Remote Access
- Screen Sharing
- Remote Software Deployment
Cons
- It can be slow at times
- Interface is not as clean or user friendly as I would like.
Return on Investment
- Ease of administration
- Ease of access to end users computers
- Ease of deployment of sw
Usability
Alternatives Considered
TeamViewer
Other Software Used
TeamViewer
Good value for the money for sales and IT employees.
Use Cases and Deployment Scope
We used this for employees that often travel so that they have access to everything at all times. Some have desktop computers and laptops that they both use; this is a great way to ensure that they always have their files readily available regardless of the location or device they are using.
Pros
- Smooth operations.
- Not much for implementation.
- Saves login information.
Cons
- I don't have any cons at this time.
Return on Investment
- Improved operations - people could access what they needed when before they couldn't.
- Integrates well with systems.
- IT can use it to fix systems.