Functional, simple to use, fair.
Updated September 24, 2025

Functional, simple to use, fair.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Resolve

Remote access software.

Pros

  • Secure
  • Easy UI
  • Creates email-able link.

Cons

  • Connection isn't instant.
  • Options to run as admin by default.
  • Easier file transfer as was in GoTo Assist.
  • Easy licencing (per seat).
  • Customers have experienced delays in us connecting.
  • Constant name changes e.g gotoassist gotoresolve has not been easy.
The product is very functional and does everything you need, but it's also a little slow and clunky. The UI is simple but not sleek. Many tabs, buttons, and functions are relevant but not immediately necessary, so they take up room on the screen by default.
Generally a positive impact.
  • GoTo Resolve
TeamViewer is a lot simpler and quicker to use.

Do you think LogMeIn Resolve delivers good value for the price?

Not sure

Are you happy with LogMeIn Resolve's feature set?

Yes

Did LogMeIn Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Resolve again?

Yes

Remote access is our sole purpose.

LogMeIn Resolve Feature Ratings

Using LogMeIn Resolve

7 - Support technicians
2 - the user interface is pretty straightforward to use so it's simple to use. The people who support this are generally there to assist in instances where a particular process may not be running as intended or because of some licencing/admin issue.
  • Remote access
  • Secure connections
  • File transferring
  • To create a dashboard viewable on a shared screen
  • transferring customer care between representatives
  • to monitor natural PC processes - ie stuff you wouldnt see if you were logged in to the machine
  • To carry out internal remote training
  • to carry out customer training
the usability is simple to use which is really important. The only drawback might be directing customers to go through the logmein process to get connected.

Evaluating LogMeIn Resolve and Competitors

Yes - teamviewer
  • Ease of Use
  • Other
ease of use was important for our customers and also the file transfer ansd security options
I'd look at all available options on the market and priceability too.

LogMeIn Resolve Implementation

did not have a part in this.
  • Don't know
  • cut off dates with previous product
  • advising customers of the change - makes us sound not trustworthy

LogMeIn Resolve Training

  • Online Training
  • In-Person Training
  • No Training
we did not have in person training
n/a - wasnt in attendance
yes - this was really straight forward for the most part. Unsure if this is because we have previously used a similar product

Configuring LogMeIn Resolve

just right for basic users such as ourselves.
n/a
Some - we have done small customizations to the interface - purely cosmetic -
No - we have not done any custom code
n/a

LogMeIn Resolve Support

never contacted Logmein Resolve support.
ProsCons
None
None
I was not involved in the decision making for this element of the purchase.
Unfortunately no such instances I can outline.

Using LogMeIn Resolve

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • connecting to customers
  • handling multiple connections
  • sending customers to the connection site over the phone - helped by email link
  • ease of use for non technical users
Yes, but I don't use it

LogMeIn Resolve Reliability

The system was implemented quite quickly and easily.
no issues with this during months of use.
System was often quick to connect but sometimes would land on a blank page and needed to reconnect.

Integrating LogMeIn Resolve

n/a - none was needed
  • phone systems
  • teams
  • outlook to arrange connections
  • File import/export
  • Single Signon
the system is very straightforward to use and meets all general expectations of this kind of product.

Relationship with GoTo (formerly LogMeIn)

I wasn't involved with this element of the sale/purchase
I wasn't involved with this element of the sale/purchase
I wasn't involved with this element of the sale/purchase
n/a I wasnt involved with this element of the sale/purchase
I wasn't involved with this element of the sale/purchase
Not really as I wasn't involved with this element of the sale/purchase

Upgrading LogMeIn Resolve

  • this was certainly easier to use than our previous product but unsure this was an upgrade of logmein resolve.
  • Different functions and features
  • better performance

Comments

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