Not really intuitive.
November 29, 2012
Not really intuitive.
Score 6 out of 10
Vetted Review
Software Version
GoToMeeting 5.2
Overall Satisfaction
- It allows quick connection and great meeting management.
- Presenter controls and screen sharing is always positive.
- Video quality is usually outstanding, and much better than other video call systems.
- Connection issues seem to plague the novice users.
- Bringing in clients to join calls usually confuses them, and we resort to having 10 minutes of instructions assigned to them.
- Immediate coordination with teams scattered over the globe (Latin America, Africa, North America). Reduces travel to only essential need.
Product Usage
15 - Sales, technology, client service, creative, administrative
- The system allows us to collaborate quickly, do software demos with clients, and encourage team dynamics.
Evaluation and Selection
I have utilized various screen sharing and meeting support systems in the past. Skype screen sharing, WebEx, Join, me. GoToMeeting's system had the most brand recognition in our space, and works well with international callers.
Implementation
- Implemented in-house
Training
- Self-taught
With any type of software use it is pretty easy, however, newer users who are put on the spot don't usually know how to operate it the first time.
Support
Usability
Reliability
Integration
- No, this is an existing SaaS tool that doesn't integrate with additional services.