TrustRadius
RescueAssist Review 18 of 18
RescueAssist Review: "Not really intuitive."
https://www.trustradius.com/remote-desktopRescueAssistUnspecified7.660101
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November 28, 2012

RescueAssist Review: "Not really intuitive."

Score 6 out of 101
Vetted Review
Review Source

Software Version
GoToMeeting 5.2

Overall Satisfaction

  • It allows quick connection and great meeting management.
  • Presenter controls and screen sharing is always positive.
  • Video quality is usually outstanding, and much better than other video call systems.
  • Connection issues seem to plague the novice users.
  • Bringing in clients to join calls usually confuses them, and we resort to having 10 minutes of instructions assigned to them.
  • Immediate coordination with teams scattered over the globe (Latin America, Africa, North America). Reduces travel to only essential need.
If a similar organization offered easier to use systems along with simpler user experience, we could switch.

Product Usage

15 - Sales, technology, client service, creative, administrative
  • The system allows us to collaborate quickly, do software demos with clients, and encourage team dynamics.

Evaluation and Selection

I have utilized various screen sharing and meeting support systems in the past. Skype screen sharing, WebEx, Join, me. GoToMeeting's system had the most brand recognition in our space, and works well with international callers.

Training

With any type of software use it is pretty easy, however, newer users who are put on the spot don't usually know how to operate it the first time.

Usability

Their interface can be confusing and not pleasant. Instructions and link information is quite lengthy.

Reliability

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Can be buggy, and video quality degrades audio quite drastically after long calls.

Integration

  • No, this is an existing SaaS tool that doesn't integrate with additional services.

Vendor Relationship

Usually have had no issue working through their customer support team.