Excellent Software for Connecting to Clients
October 22, 2013
Excellent Software for Connecting to Clients
Score 10 out of 10
Vetted Review
Verified User
Software Version
10.2
Overall Satisfaction
- Multiple monitor view - sees all monitors, where WebEx Support Center limits you to three.
- Ability to stretch screen to view all monitors at once - instead of switching between screens, you can view all of the monitors at the same time, avoiding time spent looking for a pop up window.
- The interface is less "modern" looking than other solutions.
- With quick connectivity to customers, this actually saves our support agents time, allowing them to help other customers quicker.
Product Usage
15 - Support personnel.
1 - Me.
- We use this in our support call center and it allows our employees to connect to all of our customers, no matter what monitor configuration they are using.
Evaluation and Selection
WebEx Support Center.
WebEx Support Center and meet.me were tested as alternatives, but GoToAssist had the best "perks".
Implementation
- Implemented in-house
Training
- Self-taught
Extremely easy to learn.
Support
Usability
Reliability
Vendor Relationship
Pricing is based on license count. The more licenses, the better the pricing. Pricing is a yearly renewal for GoToAssist Pro, which is billed monthly.