Good Service Great Technical Support
July 12, 2023
Good Service Great Technical Support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToMyPC
Having Go To My PC means that our staff can access our company server from their homes. This was invaluable during the Pandemic but after that experience, we use it all the time to work from home when the need arises. We know there are other remote companies out there but we have never found any reason to switch to another because Go To My PC has always "checked all the boxes. "
- Technical support has always been GREAT. First of all its available 24/7.
- Technical support actually picks up the phone and answer when we call.
- Every time Technical support has always been knowledgeable and helpful to efficiently solve any problems .
- There ARE outages sometimes but that is going to happen with any service
- Allowed employees to be working when otherwise they might not have been abler to for various reasons
- Allow us to keep in touch with business operations 24/7
- Gives us access from any location to office data
Not Applicable
Do you think GoToMyPC delivers good value for the price?
Yes
Are you happy with GoToMyPC's feature set?
Yes
Did GoToMyPC live up to sales and marketing promises?
Yes
Did implementation of GoToMyPC go as expected?
Yes
Would you buy GoToMyPC again?
Yes
GoToMyPC Feature Ratings
GoToMyPC Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
NO
Did not need it
Did not need it
Every time
Using GoToMyPC
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Connecting
- Using
- Tools
- not any