Stable Webinar Product
December 05, 2019

Stable Webinar Product

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToWebinar

The product is generally useable, but does definitely has some weird nuances to learn. Setting up a new webinar is simple, but I can't figure out why the reports are designed to be so hard to pick. Make sure that every user has a training session and understands all the settings/how to share screens and mute/unmute before you go live!
We use GoToWebinar primarily to run our webinar program, with 2-3 people in Marketing handling the setup and multiple people throughout creating the content. We run 2-4 webinars per month, with different people as the leads and occasionally bring in partners from outside the company to join us. In addition, some members of our team use the sister product, GoToMeeting for regular meetings with customers.

Pros

  • The setup is relatively simple, with an intuitive process to copy previous events.
  • Our attendees are able to navigate the sign-in/software the majority of the time.
  • The training time for teaching the software to new users on our team is minimal.

Cons

  • The question module is terrible. It's hard to scroll through and difficult to mark what needs to be responded to.
  • It's slow to load - make sure you log in early.
  • The new reports/analytics take more steps to access than they should.
GoToWebinar is a solid, reliable webinar platform. It's clunkier than it should be, and feels a lot like old technology - but it's usually reliable (one crash in 5+ years) and can handle a large group of attendees with multiple organizers or presenters. It's good for repeatable webinars with return users, and less suited to one-off situations where the learning curve will be too large.

GoTo Webinar Feature Ratings

Audience polling
Not Rated
Q&A
Not Rated
Dashboards
5
Data exportability
10
High quality audio
8
Mobile support
Not Rated
Participant roles & permissions
6
Confidential attendee list
10
Branding options
7
Integration to Marketing Automation
7
Calendar integration
Not Rated
Record meetings / events
10
Slideshows
9
Event registration
9

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