GROOVE ROCKS MY SOCKS!
May 13, 2020

GROOVE ROCKS MY SOCKS!

Serena Cervantes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is used by our organization to track and log emails into Salesforce, our CRM. I also like how I can use Groove templates and how I can share my templates with other colleagues and co-workers in my organization. I don't use flows but those could be helpful to users with more personal organization.

Pros

  • Templates.
  • Interacting with Salesforce.
  • Track and log emails.

Cons

  • I wish it interacted with 8x8 to log calls so everything was in one place.
  • I wish I was able to store an address book and multi mail clients.
  • I wish it made so I can only share CERTAIN templates and not the whole folder.
  • Tracking.
  • Shows who opened emails.
  • Shows clicks viewed.

Do you think Groove by Clari delivers good value for the price?

Yes

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

Yes

Did implementation of Groove by Clari go as expected?

Yes

Would you buy Groove by Clari again?

Yes

I absolutely love how Groove interacts and tracks emails with Salesforce. Also, nothing is easier to use than Groove's templates. I also like how I can share my templates with my colleagues. I simply cannot do my job without it. This is by far the best tool that works with our CRM.

Comments

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