Gusto Review
June 11, 2021

Gusto Review

Dylan Davis | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gusto

I've used Gusto happily and easily for my small business for over 2 years. Their interface is fairly easy to use, but two recent simple issues with employee tax forms have taken over a month to resolve by [what I feel is] their poorly staffed customer service department. [I believe] their service is extremely slow and their staff ill-equipped to reply and resolve issues creating an embarrassing situation for me with my employees.
  • Interface
  • Ease of use
  • Customer service.
  • Giving customer service agency to resolve problems.
  • Processing of manual payroll and tax form corrections.
  • Ways to escalate customer service claims.
  • Customer Service.
  • Payroll Processing.
  • Compliance.

Do you think Gusto delivers good value for the price?


Are you happy with Gusto's feature set?


Did Gusto live up to sales and marketing promises?


Did implementation of Gusto go as expected?


Would you buy Gusto again?


Their slick interface is quite easy to use and understand, but the [I feel the] minute you have a special customer service need, be prepared to be ignored, lied to, and left hanging for a month+.

Gusto Feature Ratings

Pay calculation
Benefit plan administration
Direct deposit files
Salary revision and increment management