Just overall horrible and hidden fees

So canceled our subscription and at the end of us canceling the subscription, it asked if we want Gusto to file our taxes. I clicked no because we have a CPA but I guess that means Gusto will not and won't send us our W2s now. In my experience, it's a horrible platform, with horrible customer service. I think a lot of these good reviews are bought and or fake. If you actually dig deep you can tell the bad reviews are actually real people. The good reviews seem to be bots or fake.