Your One-Stop Solution for Help Desk Management
November 29, 2021

Your One-Stop Solution for Help Desk Management

Padraic Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Help Scout

Help Scout is our main system for member support, contact forms, applications and just about every other email communication with our company. It helps us keep everything in one place so that all of our team members can be on top of what is happening with each interaction.
  • Great interface for tracking emails & replies.
  • Tagging system is fantastic.
  • Love the workflows to automate everything.
  • It is a bit slow sometimes, but not very often.
  • I've noticed more network errors with their server in the past year.
  • Small annoyance - they use a lot of lightbox popups and if you click outside the box all of your work is lost.
  • We don't miss any emails.
  • All emails are addressed quickly, causing our members and potential members to love us.

Do you think Help Scout delivers good value for the price?


Are you happy with Help Scout's feature set?


Did Help Scout live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Help Scout go as expected?

I wasn't involved with the implementation phase

Would you buy Help Scout again?


This would be a great system for anyone who has a lot of team members and/or a lot of customers to deal with. Organization junkies will LOVE the features!

Help Scout Feature Ratings

Organize and prioritize service tickets
Subscription-based notifications
Not Rated
Ticket creation and submission
Ticket response
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Email support
Help Desk CRM integration
Not Rated