Great tool for small support teams
April 23, 2021
Great tool for small support teams
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Help Scout
We use Help Scout for the entire communications with customers and end-users. It is used for support tickets as well as for sales inquiries and other consultations. We mostly use Help Scout for managing the emails, also - creating and maintaining support article page (FAQ).
- Simple and clean design
- Easy to onboard new users
- I would the workflow functionality to be improved, because at the moment it is not working in all cases.
- Also, I would like more flexibility with satisfaction rating functionality
- More in-depth metrics and stats.
- Shorter waiting times for responses to customers
I also have used Zendesk previously, which is much more complicated; however, it can offer much more possibilities for customizing.
Do you think Help Scout delivers good value for the price?
Yes
Are you happy with Help Scout's feature set?
Yes
Did Help Scout live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Help Scout go as expected?
Yes
Would you buy Help Scout again?
Yes