Item: Help Scout
Rating: 7
Author: Verified User

Overall Satisfaction with Help Scout

Use Cases and Deployment Scope

It was a easier way to keep communication with our members separate from our emails received from coworkers within our organization. Help Scout was also very easy to navigate and to itemize different emails into different folders to keep emails organized which makes for a more productive work day. Help Scout helped with our business, by, as stated above, keeping our members/clients emails separate from those received through our organization.

Pros and Cons

Pros

Organization of Emails
Saving pre-made emails to save time.
Ease of product.

Cons

I was always confused on some of the features including "closing" the email. Does that close (delete) on the other members end as well?

Usability

Very user friendly. Easy to find what you need and easy to navigate as well as organize on the users end.

Key Insights

Do you think Help Scout delivers good value for the price?

Not sure

Are you happy with Help Scout's feature set?

Yes

Did Help Scout live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Help Scout go as expected?

I wasn't involved with the implementation phase

Would you buy Help Scout again?

Yes

Other Software Used

Slack, BASIC Guru, Google Drive

Likelihood to Recommend

It was greatly appreciated when trying to seperate corporate emails from those from our clients/members. Since we currently backed away from emailing our clients due to an improvement in our app, this is no longer needed.

Help Scout Feature Ratings

Comments

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Great Product!