Item: Helpjuice
Rating: 8
Author: Verified User

Overall Satisfaction with Helpjuice

Use Cases and Deployment Scope

We used HelpJuice for both a public and internal knowledge base. Our public knowledge base served our patients and families with articles about common diagnostic questions related to pediatrics. Our internal knowledge base contains information specific only to our organization (guidelines, policies, newsletters, etc.)

Pros and Cons

Pros

customer service
very customizable
user friendly interface

Cons

article redirects
AI answers
search results

Return on Investment

Increased patient satisfaction
Increased clinician efficiency

Usability

HelpJuice is really amazing as a starter knowledge base vendor. They have great customer service and the ability to customize your website is endless. However, it is difficult to scale up.

Key Insights

Do you think Helpjuice delivers good value for the price?

Yes

Are you happy with Helpjuice's feature set?

Yes

Did Helpjuice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Helpjuice go as expected?

I wasn't involved with the implementation phase

Would you buy Helpjuice again?

Yes

Likelihood to Recommend

HelpJuice I think is a great starter knowledge base, but might be difficult to use as you continue to scale up.

Helpjuice Feature Ratings

Comments

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HelpJuice Review