Looking to build an internal wiki? Helpjuice has the answers you're looking for
May 02, 2025
Looking to build an internal wiki? Helpjuice has the answers you're looking for
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Helpjuice
When we started looking at platforms to build an internal wiki, Helpjuice far outperformed its competitors. One of the features we enjoy is the publishing access. All team members can write articles, but they must be approved by a member of management to ensure accuracy. We also really like the AI tool Wizardshot. It has helped reduce the time someone spends creating an article by allowing screenshots of the completed work. Once we are done building our internal platform, we like that Helpjuice offers an external feature we can turn on. If your organization is looking for a similar tool, I recommend Helpjuice.
Pros
- We were looking for a publishing feature where there would be some required oversight.
- We have really enjoyed the AI Tool of Wizardshot as it has helped reduce the time spent writing articles.
- The analytic dashboard to see who has contributed what and which articles are the most clicked on is wonderful
Cons
- We do wish Wizardshot would work outside of a web browser as some of our work is done on other platforms.
- It would be nice for Helpjuice to send reminders if someone has not logged in and contributed during a certain timeframe.
- I would like the default when publishing an article to be internal only instead of having to change the access each time.
- Thus far the product has helped us get historical knowledge down for others to share in.
- We are seeing questions from new hires reduce as they are able to refer to the wiki as we continue to build it.
- We are using this as an internal FOCUS goal for all employees and thus far they are hitting the 30-minutes per week metric.
We had particular requirements when finding the right product for our needs. We were looking for a product that would allow review before publishing, a web-based platform, and a fair price point when entering this market. As we looked at other products, they were missing one or more of our requirements. With Helpjuice, we found everything we were looking for and more.
Do you think Helpjuice delivers good value for the price?
Yes
Are you happy with Helpjuice's feature set?
Yes
Did Helpjuice live up to sales and marketing promises?
Yes
Did implementation of Helpjuice go as expected?
Yes
Would you buy Helpjuice again?
Yes
Comments
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