In my experience, this tool makes me 75% less efficient; I don't understand the positive reviews
June 18, 2024
In my experience, this tool makes me 75% less efficient; I don't understand the positive reviews
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Helpjuice
My manager happened to discover Helpjuice and on first look (i.e., their website materials), it looked as though it would meet our requirements for our new Doc Center. I'm writing various types of technical doc including Overviews, How To's, Reference guides, etc., many with embedded screenshots.
Pros
- In app support folks are responsive
- It looks nice and professional from the front end
- The ability to get feedback on your content from readers
Cons
- I have an entire Wiki page of workarounds and gotchas, which doesn't make it easy for other authors to submit content.
- In my experience, the review process is nearly non-existent, despite what's advertised.
- In my opinion, the product is slow and buggy; random data loss happens with "sincere apologies" but no real explanation, costing hours of rework.
- In my opinion, for writers actually trained to author technical content you can't do basic things.
- For all but one specific workflow, in my experience, inserting images adds nonsensical numeric prefixes reducing future findability, with no way to rename or page through images.
- In my opinion, bugs and feature requests entered / voted on aren't prioritized; right from the CEO they'd rather play with AI.
- I think the AI in the product is terrible; I shut most of it off.
- As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
- I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
- The Doc Center looks nice, so you'd never know the pain behind it.
Do you think Helpjuice delivers good value for the price?
Not sure
Are you happy with Helpjuice's feature set?
No
Did Helpjuice live up to sales and marketing promises?
No
Did implementation of Helpjuice go as expected?
No
Would you buy Helpjuice again?
No
Comments
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