Item: HelpWire
Rating: 9
Author: Verified User

Overall Satisfaction with HelpWire

Use Cases and Deployment Scope

I use HelpWire for cross-platform testing as a QA specialist, which allows me to remotely access applications on Windows, macOS, and Linux. It's also great for quick communication with developers. When I find a bug and have a question, my teammates can quickly connect to my device, discuss the issue, and fix it. Real-time communication speeds up the process a lot.

Pros and Cons

Pros

Cross-platform access for easy testing
Simple and quick to set up and easy to access
Excellent customer service with quick responses to any questions

Cons

Video or audio chat would help us communicate faster.
A mobile version would be really useful too.

Return on Investment

HelpWire saves time by allowing me to do remote testing without needing to be physically present at other devices.
Real-time collaboration with developers and teammates speeds up bug fixes, helping us solve issues faster and making our work more efficient.

Usability

appreciate its user-friendly interface, quick and simple connection.

Alternatives Considered

AnyDesk

I used AnyDesk and Zoom for my work, and they were helpful, but Zoom is only good for communication with no remote access, and AnyDesk has started crashing more often.

Key Insights

Do you think HelpWire delivers good value for the price?

Yes

Are you happy with HelpWire's feature set?

Yes

Did HelpWire live up to sales and marketing promises?

Yes

Did implementation of HelpWire go as expected?

Yes

Would you buy HelpWire again?

Yes

Other Software Used

Slack, Jira Software

Likelihood to Recommend

Great for quick access to remote devices to check the software I need. Unattended access would be great to have, as it would make the testing process even easier for me.

HelpWire Feature Ratings

Comments

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Great option for quick cross-platform access