HelpWire Review
November 22, 2024
HelpWire Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HelpWire
I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.
Pros
- Intuitive design and straightforward navigation
- Easy setup and fast connection
- Chat for better communication
Cons
- Unattended access would be nice to add
- Mobile support is also would be great
- Really easy to set up and access, and the intuitive process means I don’t need to spend a lot of time explaining how to use it
- The cross-platform compatibility is also a huge plus; I can connect seamlessly between Mac, Windows, and Linux devices, which makes assisting my team much simpler.
- With less time spent on connecting, I can focus more on solving problems efficiently, leading to increased productivity overall.
A few years back, I was using TeamViewer and AnyDesk now and then, but they both started glitching, which was super frustrating. So, I switched to Splashtop, and while it was totally fine okay. When HelpWire came onto the market, I decided to give it a try, and I’m really happy I made the switch. Reliable performance, ease of use, and strong security were key factors for me.
Do you think HelpWire delivers good value for the price?
Yes
Are you happy with HelpWire's feature set?
Yes
Did HelpWire live up to sales and marketing promises?
Yes
Did implementation of HelpWire go as expected?
Yes
Would you buy HelpWire again?
Yes
Comments
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