Hero really is a lifesaver!
November 19, 2019

Hero really is a lifesaver!

Renee DiBiasio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hero

Hero is used to manage our school's PBIS, school culture, and discipline and accountability systems, as well as to track and examine data. We have had over an 85% reduction in tardiness and a 60% reduction in suspension, with the numbers improving every year. In the third year of implementation teachers assigned 50% fewer detentions than the first year. The results are dramatic.


  • The customer service is fast and friendly, and there is always someone available to meet a need.
  • The interface of the platform is very self-explanatory and user-friendly.
  • Hero is always seeking feedback and making improvements based on user needs.


  • There is still room for growth with the level of detail in the data reports.
  • Students have regular issues in remembering passwords and accessing their accounts.
  • They recently eliminated Homeroom, an online user community that rewarded us for participating. I got a lot of great ideas there, so this is unfortunate.
  • 85% reduction in tardiness.
  • 50% reduction in detentions assigned.
  • 60% reduction in suspension.
We have used Class Dojo and Progress Book. Hero is great for discipline specifically. We also have e-school, but it does not allow the level of detail and follow up that Hero has. Before Hero, we had a really ineffective system for tracking student discipline, and it was hard to be consistent.
Someone is always available. I like being able to call, chat, or email as needed. There are also a lot of tutorials and webinars provided. Hero does a good job of providing tools for onboarding new users and customers as well. It is easy to find whatever information you are looking for.

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Hero is a great time saver for any busy school administrator. Students are able to use technology to earn positive points and also track and manage their own discipline. It is user-friendly and adaptable to the specific needs of the school. I love writing my own tracking codes and setting the action thresholds.


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