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Make sure you understand your needs before implementing
February 13, 2020

Make sure you understand your needs before implementing

Jon Walka | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Highfive (legacy product)

Overall Satisfaction with Dialpad Meetings (formerly UberConference)

Today, we're actually transitioning off HighFive in favor of Zoom. We were using it for demos with projected clients and team meetings. It helped us to have meetings with teams across the pond and also meet with clients in a face to face setting while still being able to screen share and show the product through an interactive demo of the software. It was also being used in-house during meetings as a display of information when needed.
  • Ability to share during a video conference.
  • Multiple participants joining the same meeting from different locations.
  • Inability to "boot" or remove people from meeting.
  • Extremely difficult user-experience for joining a meeting for the first time.
  • As a negative, the software woes of getting it started reflected poorly on our company.
  • As a positive, once the meeting was up it ran smoothly.
  • Zoom
In my opinion, Zoom is a far superior product to Highfive because it has everything that they are missing. The ability to remove people from meetings was a huge pain point for us as people will forget to close out of Highfive and we had no way of removing forcing us to create new meetings for the upcoming appointments creating a lot of confusion. The download and starting a meeting experience is also far superior.

Do you think Dialpad Ai Meetings delivers good value for the price?

No

Are you happy with Dialpad Ai Meetings's feature set?

No

Did Dialpad Ai Meetings live up to sales and marketing promises?

Yes

Did implementation of Dialpad Ai Meetings go as expected?

Yes

Would you buy Dialpad Ai Meetings again?

No

Zoom
If someone only needed it for internal company meetings and casting capabilities, I think Highfive would be a great fit. At that level, it performs extremely well. If you're looking for people to access and join from outside the of the organization and are hosting many meetings like this I would look at a different platform as it does not handle this well.

Dialpad Ai Meetings Feature Ratings

10.0
High quality audio
10
High quality video
10
Low bandwidth requirements
10
Mobile support
10
10.0
Desktop sharing
10
Whiteboards
Not Rated
5.7
Calendar integration
10
Meeting initiation
2
Integrates with social media
Not Rated
Record meetings / events
5
Slideshows
Not Rated
8.5
Live chat
7
Audience polling
Not Rated
Q&A
10
1.0
User authentication
1
Participant roles & permissions
1
Confidential attendee list
1
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Dialpad Meetings (formerly UberConference) Support

I've only on a few occasions had to reach out to support at high five and in each case, it was to find out it was a feature that didn't exist and would let me know if it gets added. They never added the feature and never followed up. Not even to check in and see how the issue was.