Item: Dialpad Ai Meetings
Rating: 7
Author: Emilee Anderson

Use Cases and Deployment Scope

In growing our remote employee workforce, it was important for us to build ways for remote employees to feel connected with the home office and with each other. We had used Zoom and/or other tools for web meetings in the past, but for us, HighFive was different [except for] the equipment that came with the software. The ability to see video chat with the entire office with a camera on top of the TV and Dolby speakers was the reason we pulled the trigger on the purchase. After a few years of use, we ultimately switched back to Zoom rooms, however, due to the ease of use with our outside customers.

Pros and Cons

The equipment offered is top notch. Dolby Speakers and sharp quality video cameras are great.
Integration with Google is very convenient for a company that uses Google Drive, Google Calendar and Gmail. I have the HighFive plugin on Chrome and can use the tool from the browser.
The UI is very user friendly and easy to use (with the exception of the call in info)

There has been some consistent static on all calls when I use my laptop sound. This is obviously very annoying.
This is a difficult tool to use with customers. Most have some type of firewall and don't want to download software. The browser feature comes in handy in that way though. I wish it was easier to simply host a phone call if I needed to as well. A lot of clients just want a dial-in number and that information changes for every call and every few minutes in the call - so you can't share a number unless they are going to call in right that minute.

Return on Investment

It hasn't affected ROI as much as our team momentum and overall moral across our office locations.

Alternatives Considered

Zoom and Cisco Webex Calling

This tool really centers on video and audio while the others are focused on connecting through screen-sharing, recording or hosting bigger meetings. If you just want to do meetings with your small teams, then Highfive is good enough. Otherwise, you may want to consider other options.

Key Insights

Do you think Dialpad Ai Meetings delivers good value for the price?

Yes

Are you happy with Dialpad Ai Meetings's feature set?

Did Dialpad Ai Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dialpad Ai Meetings go as expected?

Yes

Would you buy Dialpad Ai Meetings again?

Other Software Used

Slack

Likelihood to Recommend

Highfive is a great tool to use internally or with other companies who have highfive. If you have clients that are are used to standard WebEx options, this option is probably not the best fit. While easy to use, we had a lot of trouble re-training customers to use it well and gain access past their firewall.

Support Rating

They are open to help at all times, but I can't say they consistently solved the issues that we had as they were just bigger than one support person could handle or look into.

The equipment to back up the streamlined software

Software Version

Overall Satisfaction with Dialpad Meetings (formerly UberConference)