HipChat - Atlassian's weakest link | TrustRadius

Use Cases and Deployment Scope

HipChat is used across the whole organization, mostly because of the way it connects to other Atlassian products (JIRA and Confluence).

Pros and Cons

Connections to Atlassian products (JIRA and Confluence).
Connections to non Atlassian products (e.g. Jenkins).

Constantly reloading/updating.
Weak notification settings/options (assumes you see everything when you open it, even if you're just clicking through apps).
Hard to find rooms etc.
Different experiences on desktop vs. web.

Alternatives Considered

Slack

I would much rather use Slack for a seamless flow between different kinds of conversations and topical filtering, and search features.

Likelihood to Recommend

Use HipChat if you're using JIRA and/or Confluence, but don't ever take it for its own sake.