HipChat.
July 01, 2016

HipChat.

Ryan Newell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Technically, it is available to our entire organization however it is mostly used by our Engineering, Customer Success and Product Management teams. It's great to be on a central platform instead of using random freeware such as Yahoo, Skype, MSN, AOL, etc.
  • I really like being able to invite clients into temporary, publicly accessible rooms. This enables me to interface customers with engineers or others who aren't normally customer facing.
  • I really like being able to copy/paste images directly into the chat and view using the previewer.
  • I really like the email notifications I receive when I step away from my desktop. I never have to worry about missing a message!
  • The product seems unstable at times. I often lose connectivity.
  • I'd like to be able to arrange my contacts/rooms better. They don't appear to be in alphabetical order or mutable without closing them down and reopening in the order I need.
It wasn't my choice, but I welcomed a corporate standard and am happy using HipChat most of the time.
HipChat is well suited for large organizations looking to keep tight control of chat messages, reduce email congestion, and especially if already using confluence and JIRA.

HipChat (discontinued) Feature Ratings

Mobile Access
9
Search
7
Chat
8
Notifications
9
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
7
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated