Overall Satisfaction with HipChat
In our Expensify team, we use HipChat to communicate with all the employees. Since we work online, it's a great place to discuss questions concerning the receipts that we enter. It leads to happy customers, because if there's a problem, we "nip it in the bud" before it goes back to the customer by communicating on HipChat. It's also great to be able to get to know your co-workers, since you really never see them. I love the fact that I can communicate with all, or just one, for those personal things you don't want everyone to see. The emoticons help you get to know the personality of your co-workers as well.
- The fact that if you're not online, you will receive an email from HipChat when someone talks to you. So, when a question about things is answered, you don't have to be online to get it.
- HipChat lets you talk to everyone or anyone. It's great to be able to talk to the whole crew at the same time! We have some pretty fun conversations. The fact that you can talk to all, a few, or just one-on-one is a must for any company to thrive.
- I love the emoticons, and the fact that you can make your own. You can really get to know a person this way. I made my own signature good-bye, so everyone knows when I'm signing off. It's great to be able to communicate that way!
- I would love to see a place where you can click it and go to an exact date. I've been using this for two years, and some information that I remember takes a long time to scroll back to.
- I don't use the HipBots that much, I think those could be improved upon or even eliminated.
- It would be nice to have a place where you could see the members you're associated with in one place. They could list their interests, activities, even pictures. Like social media, only just for your team.
I think HipChat helps keep our company morals up. When there's a employee feeling down, the rest are there to pick them up. Also, it's great to be praised in front of you co-workers. The fact that we can all be together even though we work online is great. Feels like you're part of a team. HipChat has been our savior since I started, not just for production issues, but for personal issues as well. I would recommend it to any colleague!