HipChat is not just a communication tool
July 05, 2016

HipChat is not just a communication tool

Manuel Darío Escobar Ramírez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

My company has several locations around the world, and Hipchat has proved to be a really useful tool for our cross site communication. Security is our main concern, and encrypted conversations help us to be confident that our communications will be secure. Video chat, file transfer and the ability to search through our conversation history has given us really useful tools. Integrations with several other applications has it made easy for us to monitor and follow up on several internal process. [Had we done it] in another way, it may have caused outages due lack of timing visibility.
  • Encrypted communication
  • Highlighted code and quotations
  • Integrations with other systems like Zendesk, Nagios, PagerDuty, Datadog
  • gif, movies and other cool stuff integrated on conversations
  • Group Video chat
  • Recent login issues have been really annoying
  • Mobile App sometimes shows it as being connected but it isn't updating
Hipchat behaves equally good among several other platforms used at my company (OSX, Windows, Linux). It brings us the possibility to integrate with most of our used tools, and the cost is lower than other options. Chat history and encryption makes it easier to find previous conversations or topics, and do it in a secure fashion.
Video chat is not an strong point for hipchat, I think that [they should] focus on their strong points and let other applications handle that part of the work. It is the perfect tool to keep an eye on the entire operation, since you can integrate development tools, production monitoring, and alerting and reporting.

HipChat (discontinued) Feature Ratings

Mobile Access
Video files
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Integrates with Google Drive
Not Rated
Device sync