Hopin: Pretty Production
Updated March 11, 2022

Hopin: Pretty Production

Matt Wasowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hopin

We use Hopin to hold digital events which allow us to reach audiences traditionally on the periphery of our organization.

Pros

  • Post-event analytics
  • Streamyard studio for production quality
  • Customer Service

Cons

  • The registration system is still confusing to set up and about creating/not needing to create a Hopin account for any event
  • Extended audience reach
  • Exposed our organization to industry partners

Do you think RingCentral Events delivers good value for the price?

Not sure

Are you happy with RingCentral Events's feature set?

Yes

Did RingCentral Events live up to sales and marketing promises?

Yes

Did implementation of RingCentral Events go as expected?

Yes

Would you buy RingCentral Events again?

Yes

Hopin stacks up against the others with better studio and better analytics.
It is well-suited when you need to present data/analytics to sponsors or presenters about interaction during an online event. It is well-suited for an overall professional online event experience because it so nicely ties together sessions, expo, and networking in a simple UI.

Hopin Support

For the most part you're able to get a response from a support person within a few minutes, but there was a stretch when Hopin was reshuffling its staff that it sometimes took 24-48 hours, which is too long. However, as long as the staff remains stable - which seems likely - then its Support team is usually quite responsive.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I didn't purchase premium support because I worked at a web conferencing company from 2000-2014 so I felt that I would be able to handle things myself.
I had a presenter in early March who was on an old operating system. While his mic and webcam work for Teams, Zoom, and WebEx, we couldn't make it work for Hopin. The Hopin support folks went out of their way to diagnose his troubles (the old OS), got him to upgrade, and everything went swimmingly. All in a matter of hours before his presentation.

Using Hopin

As mentioned in another section, I never needed a large support package because the admin and front-end of Hopin is incredibly intuitive. Other than a few weird quirks with its registration system, Hopin's innumerable pre- and post-event functionality is robust and easy... a great combination!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Its Streamyard front-end / production studio
  • The overall scope of its registration system
  • Robust reporting tools
  • The registration system is a bit awkward and overly complicated
Yes - Its mobile interface is quite elegant. Though a bit clunky to use the chat functionality, overall it's a solid A!

Comments

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