Overall Satisfaction with Hopin
We use Hopin to hold digital events which allow us to reach audiences traditionally on the periphery of our organization.
- Extended audience reach
- Exposed our organization to industry partners
Do you think Hopin delivers good value for the price?
Are you happy with Hopin's feature set?
Did Hopin live up to sales and marketing promises?
Did implementation of Hopin go as expected?
Would you buy Hopin again?
Hopin stacks up against the others with better studio and better analytics.
It is well-suited when you need to present data/analytics to sponsors or presenters about interaction during an online event. It is well-suited for an overall professional online event experience because it so nicely ties together sessions, expo, and networking in a simple UI.
For the most part you're able to get a response from a support person within a few minutes, but there was a stretch when Hopin was reshuffling its staff that it sometimes took 24-48 hours, which is too long. However, as long as the staff remains stable - which seems likely - then its Support team is usually quite responsive.
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I didn't purchase premium support because I worked at a web conferencing company from 2000-2014 so I felt that I would be able to handle things myself.
I had a presenter in early March who was on an old operating system. While his mic and webcam work for Teams, Zoom, and WebEx, we couldn't make it work for Hopin. The Hopin support folks went out of their way to diagnose his troubles (the old OS), got him to upgrade, and everything went swimmingly. All in a matter of hours before his presentation.
As mentioned in another section, I never needed a large support package because the admin and front-end of Hopin is incredibly intuitive. Other than a few weird quirks with its registration system, Hopin's innumerable pre- and post-event functionality is robust and easy... a great combination!
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Its Streamyard front-end / production studio
- The overall scope of its registration system
- Robust reporting tools
- The registration system is a bit awkward and overly complicated
Yes - Its mobile interface is quite elegant. Though a bit clunky to use the chat functionality, overall it's a solid A!